Chronic Disease Consumer Journey Project

This project, aimed at improving the quality of service delivery and co-ordination of care for adults and their families living with a chronic disease, is taking place in the Portland and surrounding districts including Heywood. The Department of Human Service Victoria wants to gain an understanding of the consumers journey and experiences of the health and community services system. The information collated will provide guidence in helping to develop better ways of looking after people living with chronic conditions who access health and community services. The report is now finalised and can be found here.